Are you thinking of working in customer service? But, does dealing with customers seem difficult? If so, look no further. …
Original price was: £799.00.£31.99Current price is: £31.99.
Description
Are you thinking of working in customer service? But, does dealing with customers seem difficult? If so, look no further. Our customer service level 2 course will leave you with satisfied and happy customers!
About The Customer Service Course Â
Excellent customer service can increase customer loyalty by a lot. Therefore, in today’s highly competitive business industry, amazing customer service is a must!
Our customer service course is not just about being polite. It will teach you how to communicate effectively, deal with challenging situations. You will also learn how to understand and meet customer needs. Thus, exceeding customer expectations.
Our course covers all the essential skills and knowledge that you will need when dealing with customers. As a result, you will be left with happy and smiling customers.
So, why wait? Enrol in our customer service course today and become a customer service expert.
Benefits of the Customer Service Course:
- Better Communication Skills: Our customer service course will teach you how to speak clearly and effectively. As a result, your communication skills will improve greatly.
- Improve Customer Relations: WIth this course, you will learn how to meet customer expectations. Therefore, your relationship with your customers will improve.
- Increase Confidence: From our customer service training course, you will gain social skills. So, you can easily and confidently approach new people.
- Career opportunities: Our customer service course provides you with a CPD certificate. Hence, you can boost your resume and apply for high-paying jobs.
Learning Outcomes
After completing this course, you will be able to –- Begin your career in any customer-facing role and succeed.
- Recognize your client’s most important needs.
- Determine what it takes to have excellent customer service.
- Dealing with difficult clients and difficult situations is a necessary part of the work.
- Handle complaints professionally and confidently.
Who is this Customer Service Course for?
- Entrepreneurs: Our customer service course will teach you how to provide excellent customer service. Therefore, you can build good customer relationships and increase your brand image.
- Business Managers: Managers can learn essential skills which will help them to handle and motivate their teams. As a result, our customer service course can make your work life easier.Â
- Sales Representative: From our course, you will learn how to understand customer needs and provide for it. Hence, improving customer satisfaction and loyalty.
Why choose the Customer Service Course from the School Of Health Care?
- Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
- Quality assurance: One of the best customer service courses in the UK.
- Comprehensive study materials: Easily grasp the content with high-quality resources.
- Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
- Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
- Immediate assessment results: Receive automated feedback and results instantly.
- 24/7 support: Get assistance via live chat, phone, or email whenever needed.
- Recognise your achievement: Obtain a free PDF certificate upon course completion.
Customer Service Course Requirements
No specific credentials or background are required to join our Course. However, to ensure a successful and engaging experience, we do have a few requirements that we ask students to meet:- English language proficiency: You will need to interact with the course content and instructions. Thus, you can actively participate in discussions when you have a solid command of the English language.
- Enthusiasm and self-motivation: Passion and desire are required for effective learning. Bring your excitement and a determined mentality to delve into the course content. Discover new concepts, and apply what you have learned in real-world circumstances.
- Basic computer knowledge: In today's digital age, having basic computer skills is essential. Thus, a fundamental understanding of computers and internet usage will benefit your learning journey.
- Age requirement: Students of all ages are welcome to apply for this program. However, a minimum age of 16 is required to establish an adequate learning environment for everyone.
Assessment Method
After completing each module, you will get MCQ quizzes to assess your learning. You will move through the later modules upon completing the quiz test (60% correct answer at least). This process continues till the end of the course. Apart from this, you do not need to sit for other assessments.Certification
After completing the course, you can download your certificate for FREE without any delay. The hard copy of the certification will be on your doorstep via post, which will cost £13.99 (if claimed by the learner). We usually review courses to ensure their quality and to deliver up-to-date training content for your chosen subject. It is worth noting that while certificates do not expire. But, we recommend reviewing or renewing them on an annual basis.Career Path
- Customer Service Representative (Salary Range: $35,200 - $67,100)
- Sales Associate (Salary Range: $31,900 - $61,400)
- Account Manager (Salary Range: $48,300 - $92,200)
- Customer Success Specialist (Salary Range: $49,100 - $93,700)
- Public Relations Specialist (Salary Range: $42,700 - $81,000)
Curriculum
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- Module 01: Introduction to Customer Service 00:10:00
- Module 01 Final Quiz Exam – Introduction to Customer Service 00:10:00
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- Module 02: Understanding the Organisation 00:25:00
- Module 02 Final Quiz Exam – Understanding the Organisation 00:10:00
- Module 03: Prepare to Deliver Excellent Customer Service 00:30:00
- Module 03 Final Quiz Exam – Prepare to Deliver Excellent Customer Service 00:10:00
- Module 05: Understand Customers 00:25:00
- Module 05 Final Quiz Exam – Understand Customers 00:10:00
