Level 2 Customer Service Course

Benefits of the Customer Service Course:

• Better Communication Skills: Our customer service course will teach you how to speak clearly and effectively. As a result, your communication skills will improve greatly.
• Improve Customer Relations: WIth this course, you will learn how to meet customer expectations. Therefore, your relationship with your customers will improve.
• Increase Confidence: From our customer service training course, you will gain social skills. So, you can easily and confidently approach new people.
• Career opportunities: Our customer service course provides you with a CPD certificate. Hence, you can boost your resume and apply for high-paying jobs.

Learning Outcomes

• Begin your career in any customer-facing role and succeed.
• Recognize your client’s most important needs.
• Determine what it takes to have excellent customer service.
• Dealing with difficult clients and difficult situations is a necessary part of the work.
• Handle complaints professionally and confidently.

Who is this Customer Service Course for?

• Entrepreneurs: Our customer service course will teach you how to provide excellent customer service. Therefore, you can build good customer relationships and increase your brand image.
• Business Managers: Managers can learn essential skills which will help them to handle and motivate their teams. As a result, our customer service course can make your work life easier. 
• Sales Representative: From our course, you will learn how to understand customer needs and provide for it. Hence, improving customer satisfaction and loyalty.

Why choose the Customer Service Course from the School Of Health Care?

• Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
• Quality assurance: One of the best customer service courses in the UK.
• Comprehensive study materials: Easily grasp the content with high-quality resources.
• Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
• Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
• Immediate assessment results: Receive automated feedback and results instantly.
• 24/7 support: Get assistance via live chat, phone, or email whenever needed.
• Recognise your achievement: Obtain a free PDF certificate upon course completion.

Customer Service Course Requirements

• English language proficiency: You will need to interact with the course content and instructions. Thus, you can actively participate in discussions when you have a solid command of the English language.
• Enthusiasm and self-motivation: Passion and desire are required for effective learning. Bring your excitement and a determined mentality to delve into the course content. Discover new concepts, and apply what you have learned in real-world circumstances.
• Basic computer knowledge: In today's digital age, having basic computer skills is essential. Thus, a fundamental understanding of computers and internet usage will benefit your learning journey.
• Age requirement: Students of all ages are welcome to apply for this program. However, a minimum age of 16 is required to establish an adequate learning environment for everyone.

Assessment Method

Certification

Career Path

• Customer Service Representative (Salary Range: $35,200 - $67,100)
• Sales Associate (Salary Range: $31,900 - $61,400)
• Account Manager (Salary Range: $48,300 - $92,200)
• Customer Success Specialist (Salary Range: $49,100 - $93,700)
• Public Relations Specialist (Salary Range: $42,700 - $81,000)