Are you curious about start a career on Customer Service? If so, look no further! Enrol in our Level 2 Customer Service course today. Perfect for job suppliants and current employees also.

So, what are you thinking about? Start your journey right way with our Customer Service Course.

About The Customer Service Course

A customer service course is created to provide people with the skills and knowledge. Also, needed to interact with customers and provide superior service. The course covers a range of topics aimed at enhancing contact, and problem-solving.

Customer service course can be shown through various media including classic classrooms, online courses, workshops, and panels. They cater to people joining customer service roles as well as those seeking to enhance their existing skills. Customer service course use diverse media, including classrooms, online, workshops, and panels. They serve customer service experts and improve their skills.

Benefits of the Customer Service Course:

There are many benefits to taking a customer service course. Here are a few of the most common:

  • Improved customer delight: Employees who have been taught in customer service are better able to understand and meet customer needs. This leads to happier customers and increased customer loyalty.
  • Increased employee confidence: Employees who feel confident in their customer service skills are more likely to be satisfied with their jobs. This leads to lower turnover and increased productivity.
  • Increased job chances: With the growing extent of customer service in today’s economy. Thus, there are many job chances available for those with customer service skills.
  • Personal development: Taking a customer service course can help you develop important soft skills such as contact, problem-solving, and pity. 

Learning Outcomes 

After completing this course, you will be able to –

  • Begin your career in any customer-facing role and succeed.
  • Recognize your client’s most important needs.
  • Determine what it takes to have excellent customer service.
  • Dealing with difficult clients and difficult situations is a necessary part of the work.
  • Handle complaints professionally and confidently.

Who is this Customer Service Course for?

The Customer Service Course is created for people who are looking to develop. Also, refine their skills in providing superior customer service. It is particularly beneficial for:

Customer Service Agents

Those who interact with customers on a daily basis, whether in person, over the phone.

Retail and Sales Experts

People working in retail, sales, or e-commerce who want to improve customer dealings. Also, boost sales through superior service.

Hospitality and Service Industry Workers

Employees in hotels, restaurants, and other service-oriented businesses. Thus, who strive to create memorable incidents for their guests.

Call Centre Agents

People handling customer inquiries, complaints, and support requests over the phone.

Why Choose This Customer Service Course From The School Of Health Care?

  • Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
  • Quality assurance: One of the best customer service courses online in the UK.
  • Clear and comprehensive study materials: Easily grasp the content with high-quality resources.
  • Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
  • Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
  • Immediate assessment results: Receive automated feedback and results instantly.
  • 24/7 support: Get assistance via live chat, phone, or email whenever needed.
  • Recognise your achievement: Obtain a free PDF certificate upon course completion.

Customer Service Course Requirements

No specific credentials or background are required to join our Customer Services Training. However, to ensure a successful and engaging experience, we do have a few requirements that we ask students to meet:

English language proficiency

You will be able to interact with the course content and instructions. You can actively participate in discussions when you have a solid command of the English language.

Enthusiasm and self-motivation

Passion and desire are required for effective learning. Bring your excitement and a determined mentality to delve into the course content. Discover new concepts, and apply what you have learned in real-world circumstances.

Basic computer knowledge

In today’s digital age, having basic computer skills is essential. A fundamental understanding of computers and internet usage will benefit your learning journey.

Age requirement

Students of all ages are welcome to apply for this customer service level 2 program. A minimum age of 16 is required to establish an adequate learning environment for everyone.

Assessment Method

After completing each module, you will get MCQ quizzes to assess your learning. You will move through the later modules upon successful completion (60% correct answer at least) of the quiz test. This process continues till the end of the course. Apart from this, you do not need to sit for other assessments.


After completing the course, you can instantly download your certificate for FREE. We will deliver the hard copy of the certification to your doorstep via post, and this will incur a cost of £13.99 (if claimed by the learner). We regularly review our courses to ensure their quality and to offer current training relevant to your chosen subject. While certificates do not expire (in most cases), we recommend reviewing or renewing them annually.

Career Path

Customer service skills are important, so this course will enhance your CV and can help you advance in many areas, including:

  • Reception (Hotel, Medical, Veterinary, etc.)
  • Call Centre
  • Finance
  • Retail
  • Travel
  • Local Authority
  • Government

Course Curriculum

Module 01: Introduction to Customer Service
Module 01: Introduction to Customer Service 00:10:00
Module 01 Final Quiz Exam – Introduction to Customer Service 00:10:00
Module 02: Understanding the Organisation
Module 02: Understanding the Organisation 00:25:00
Module 02 Final Quiz Exam – Understanding the Organisation 00:10:00
Module 03: Prepare to Deliver Excellent Customer Service
Module 03: Prepare to Deliver Excellent Customer Service 00:30:00
Module 03 Final Quiz Exam – Prepare to Deliver Excellent Customer Service 00:10:00
Module 04: Communication in the Customer Service Role
Module 04: Communication in the Customer Service Role 00:20:00
Module 04 Final Quiz Exam – Communication in the Customer Service Role 00:10:00
Module 05: Understand Customers
Module 05: Understand Customers 00:25:00
Module 05 Final Quiz Exam – Understand Customers 00:10:00

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