Level 2 Customer Service

Description

About Level 2 Customer Service

The Level 2 Customer Service certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Level 2 Customer Service course is to provide learners with fundamental knowledge of customer service, customer environment legislation, and customer service and brand relationship.

The qualification will help you gain knowledge and skills in customer service, customer retention, problem-solving, business principles, and managing your performance and professional development.

By the end of this course, you will be able to expand your expertise and interpersonal skills in communication, make a good first impression, engage with customers in various situations, and solve customer problems using customer service principles.

Learning Objectives Of Level 2 Customer Service

After completing this course, you will be able to –

• Begin your career in any customer-facing role and succeed.
• Recognize your client’s most important needs.
• Determine what it takes to have excellent customer service.
• Dealing with difficult clients and difficult situations at work.
• Handle complaints professionally and confidently.

Who Should Take Level 2 Customer Service Course?

This course is ideal for those currently working or planning to work in a customer service role. The course is also beneficial to employees, managers, and apprentices in any customer-facing role in any business or industry.