Are you looking to enrich your telephone etiquette skills? Join our Telephone Etiquette Course to master the art of useful contact over the phone.

About TheTelephone-Etiquette

Our Telephone Etiquette is created to help you refine your contact skills when taking phone calls. This course offers practical insights and techniques for polite and useful talks.

Learn how to make a positive guise, handle hard calls, and boost your telephone etiquette. Join us to develop vital skills that can elevate your personal and skilled dealings over the phone.

Benefits of the Telephone-Etiquette:

  • Improved contact skills: A telephone etiquette course can help you improve your contact skills, both verbal and nonverbal. You will learn how to speak clearly and concisely, how to listen, and how to use body language to convey your message.
  • Increased confidence: When you know how to use the telephone, you will feel more confident when speaking on the phone. This can be especially helpful in a skilled setting, where you may be required to make calls to clients or customers.
  • Made a better guise: When you answer the phone adeptly and well, you make a good impression on the caller. This can help you build relationships with clients, customers, and colleagues.

Learning Outcomes

After completing this course, you will be able to:

  • Understand various aspects of phone etiquette
  • Know how to use proper phone language
  • Know how to handle inbound and outbound calls
  • Know how to eliminate phone distractions
  • Know how to handle rude or angry callers and much more.

Who is this Telephone Etiquette Course for?

  • Students: Students who need to improve their contact skills for displays, group meetings, or job interviews.
  • Business experts: Employees who need to make calls to clients or customers, or who need to handle difficult calls.
  • Stay-at-home parents: Parents who need to enhance their contact skills with their children’s teachers and other parents.

Why Choose The Telephone Etiquette From School Of Health Care?

  • Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
  • Quality assurance: One of the best Etiquette courses in the UK.
  • Comprehensive study materials: Easily grasp the content with high-quality resources.
  • Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
  • Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
  • Immediate assessment results: Receive automated feedback and results instantly.
  • 24/7 support: Get assistance via live chat, phone, or email whenever needed.
  • Recognise your achievement: Obtain a free PDF certificate upon course completion.

Telephone Etiquette Requirements

No specific credentials or background are required to join our Phone Etiquette Course. However, to ensure a successful and engaging experience, we do have a few requirements that we ask students to meet:

  • English language proficiency: You will need to interact with the course content and instructions. Thus, you can actively participate in discussions when you have a solid command of the English language.
  • Enthusiasm and self-motivation: Passion and desire are required for effective learning. Bring your excitement and a determined mentality to delve into the course content. Discover new concepts, and apply what you have learned in real-world circumstances.
  • Basic computer knowledge: In today’s digital age, having basic computer skills is essential. Thus, a fundamental understanding of computers and internet usage will benefit your learning journey.
  • Age requirement: Students of all ages are welcome to apply for this program. However, a minimum age of 16 is required to establish an adequate learning environment for everyone.

Assessment Method

After completing each module, you will get MCQ quizzes to assess your learning. You will move through the later modules upon successful completion (60% correct answer at least) of the quiz test. This process continues till the end of the course. Apart from this, you do not need to sit for other assessments.


After completing the course, you can download your certificate for FREE without any delay. The hard copy of the certification will be on your doorstep via post, which will cost £13.99 (if claimed by the learner). We usually review courses to ensure their quality and to deliver up-to-date training content for your chosen subject. It is worth noting that while certificates do not expire. But, we recommend reviewing or renewing them on an annual basis.

Career Path

After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

Course Curriculum

Module 01: Aspects of Phone Etiquette
Module 01: Aspects of Phone Etiquette 00:15:00
Module 02: Using Proper Phone Language
Module 02: Using Proper Phone Language 00:15:00
Module 03: Eliminate Phone Distractions
Module 03: Eliminate Phone Distractions 00:20:00
Module 04: Inbound Calls
Module 04: Inbound Calls 00:10:00
Module 05: Outbound Calls
Module 05: Outbound Calls 00:10:00
Module 06: Handling Rude or Angry Callers
Module 06: Handling Rude or Angry Callers 00:15:00
Module 07: Handling Interoffice Calls
Module 07: Handling Interoffice Calls 00:15:00
Module 08: Handling Voicemail Messages
Module 08: Handling Voicemail Messages 00:15:00
Module 09: Methods of Training Employees
Module 09: Methods of Training Employees 00:15:00
Module 10: Correcting Poor Telephone Etiquette
Module 10: Correcting Poor Telephone Etiquette 00:10:00
Module 11: Wrapping Up
Module 11: Wrapping Up 00:10:00

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