Are you dreading awkward phone calls? Do you feel tongue-tied while talking over the phone? If so, our telephone etiquette …
Original price was: £49.00.£31.99Current price is: £31.99.
Are you dreading awkward phone calls? Do you feel tongue-tied while talking over the phone? If so, our telephone etiquette online training will teach you how to project professionalism and confidence in every call!
About The Telephone-Etiquette Online Training
Studies show callers form an opinion about a company within the first 30 seconds of a phone call. That is why, investing in our telephone etiquette online training will be very beneficial to you! From our etiquette course, you will learn how to handle calls and answer questions confidently. You will also learn how to manage tricky situations effectively. As a result, you will leave all your callers feeling heard and valued. Our telephone etiquette course will teach you communication skills and techniques to handle any situation with confidence. Therefore, you will be able to leave a lasting positive impression on people. So, why wait? Enrol in our telephone etiquette online training today and learn the power of confident communication!Benefits of the Telephone-Etiquette Online Training:
- Better Communication Skills: You will learn how to use clear and friendly language and show a positive tone over the phone. Thus, increasing your reputation and credibility in the business world.
- Improved Professionalism: Our telephone etiquette online training will teach you how to communicate effectively and professionally over the phone. Therefore, you can pass on information accurately and efficiently.
- Increased Customer Service Skills: From our etiquette course, you will gain lots of different skills needed to provide excellent customer service experiences. Hence, increasing customer satisfaction.
- Career Opportunities: Telephone skills are always in high demand. Thus, completing this course will open up many career opportunities across various fields.
Learning Outcomes
After completing this course, you will be able to:- Understand various aspects of phone etiquette
- Know how to use proper phone language
- Know how to handle inbound and outbound calls
- Know how to eliminate phone distractions
- Know how to handle rude or angry callers and much more.
Who is this Telephone-Etiquette Online Training for?
This telephone etiquette online training is perfect for anyone who needs to make professional calls regularly. However, it may be more relevant to:- Customer Service Representatives
- Sales and Marketing Professionals
- Administrative Assistants
- Receptionists
- Business Owners
Telephone-Etiquette Online Training Requirements
No specific credentials or background are required to join our Course. However, to ensure a successful and engaging experience, we do have a few requirements that we ask students to meet:- English language proficiency: You will need to interact with the course content and instructions. Thus, you can actively participate in discussions when you have a solid command of the English language.
- Enthusiasm and self-motivation: Passion and desire are required for effective learning. Bring your excitement and a determined mentality to delve into the course content. Discover new concepts, and apply what you have learned in real-world circumstances.
- Basic computer knowledge: In today's digital age, having basic computer skills is essential. Thus, a fundamental understanding of computers and internet usage will benefit your learning journey.
- Age requirement: Students of all ages are welcome to apply for this program. However, a minimum age of 16 is required to establish an adequate learning environment for everyone.
Career Path
- Customer Service Representative: £28,100 - £52,400 per year
- Administrative Assistant: £31,200 - £58,500 per year
- Receptionist: £25,900 - £48,300 per year
- Telemarketer: £39,000 - £72,500 per year
- Public Relations Specialist: £51,300 - £95,800 per year
Curriculum
-
- Module 01: Aspects of Phone Etiquette 00:15:00
- Module 01 Final Quiz Exam – Aspects of Phone Etiquette 00:10:00
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- Module 02: Using Proper Phone Language 00:15:00
- Module 02 Final Quiz Exam – Using Proper Phone Language 00:10:00
- Module 03: Eliminate Phone Distractions 00:20:00
- Module 03 Final Quiz Exam – Eliminate Phone Distractions 00:10:00
- Module 05: Outbound Calls 00:10:00
- Module 05 Final Quiz Exam – Outbound Calls 00:10:00
- Module 07: Handling Interoffice Calls 00:15:00
- Module 07 Final Quiz Exam – Handling Interoffice Calls 00:10:00
- Module 09: Methods of Training Employees 00:15:00
- Module 09 Final Quiz Exam – Methods of Training Employees 00:10:00
- Module 11: Wrapping Up 00:10:00
- Module 11 Final Quiz Exam – Wrapping Up 00:10:00
Study Method : Online.
Support : 24/7 Support.
Course Access : Lifetime.
PDF Certificate: CPD Certified.
Guarantee : 14 day Money Back.
Course Level:
Time:
4 hours, 20 minutes
Excellent
4.5 average
6,208 reviews
Why choose School of Health Care
Flexible Learning
Study at your own pace, anytime, anywhere.
High-Quality Course
Expert-developed curriculum with top-tier materials.
Assessment
Instant quiz results for quick feedback.
Support
24/7 assistance via live chat, phone, or email.
Certification
Earn a free PDF digital certificate upon completion
Eligibility & Requirements
English Proficiency
Strong command of English for effective participation.
Self-Motivation
Enthusiasm and determination for successful learning.
Basic Computer Skills
Fundamental knowledge of computers and internet use.
Assessment method
After each module, take an MCQ quiz.
Pass with at least 60% to move forward.
No other assessments required.
Certification
- Free instant certificate download.
- Optional hard copy for £13.99.
- Certificates never expired.
- Certificates renewal is recommended.
Accreditation
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