Are you dreading awkward phone calls? Do you feel tongue-tied while talking over the phone? If so, our telephone etiquette online training will teach you how to project professionalism and confidence in every call!

About The Telephone-Etiquette Online Training  

Studies show callers form an opinion about a company within the first 30 seconds of a phone call. That is why, investing in our telephone etiquette online training will be very beneficial to you!

From our etiquette course, you will learn how to handle calls and answer questions confidently. You will also learn how to manage tricky situations effectively. As a result, you will leave all your callers feeling heard and valued.

Our telephone etiquette course will teach you communication skills and techniques to handle any situation with confidence. Therefore, you will be able to leave a lasting positive impression on people.

So, why wait? Enrol in our telephone etiquette online training today and learn the power of confident communication!

Benefits of the Telephone-Etiquette Online Training:

• Better Communication Skills: You will learn how to use clear and friendly language and show a positive tone over the phone. Thus, increasing your reputation and credibility in the business world.
• Improved Professionalism: Our telephone etiquette online training will teach you how to communicate effectively and professionally over the phone. Therefore, you can pass on information accurately and efficiently.
• Increased Customer Service Skills: From our etiquette course, you will gain lots of different skills needed to provide excellent customer service experiences. Hence, increasing customer satisfaction.
• Career Opportunities: Telephone skills are always in high demand. Thus, completing this course will open up many career opportunities across various fields.

Learning Outcomes

After completing this course, you will be able to:

• Understand various aspects of phone etiquette
• Know how to use proper phone language
• Know how to handle inbound and outbound calls
• Know how to eliminate phone distractions
• Know how to handle rude or angry callers and much more.

Who is this Telephone-Etiquette Online Training for?

This telephone etiquette online training is perfect for anyone who needs to make professional calls regularly. However, it may be more relevant to:

• Customer Service Representatives
• Sales and Marketing Professionals
• Administrative Assistants 
• Receptionists
• Business Owners

Why choose the Telephone-Etiquette Online Training from the School Of Health Care?

• Self-paced flexibility: Learn at your own pace, from anywhere you prefer.
• Quality assurance: One of the best telephone etiquette courses in the UK.
• Comprehensive study materials: Easily grasp the content with high-quality resources.
• Expert-developed curriculum: Gain insights from industry professionals who crafted the course.
• Assess your knowledge: Evaluate your progress through module-based multiple-choice quizzes.
• Immediate assessment results: Receive automated feedback and results instantly.
• 24/7 support: Get assistance via live chat, phone, or email whenever needed.
• Recognise your achievement: Obtain a free PDF certificate upon course completion.

Telephone-Etiquette Online Training Requirements

No specific credentials or background are required to join our Course. However, to ensure a successful and engaging experience, we do have a few requirements that we ask students to meet:

• English language proficiency: You will need to interact with the course content and instructions. Thus, you can actively participate in discussions when you have a solid command of the English language.
• Enthusiasm and self-motivation: Passion and desire are required for effective learning. Bring your excitement and a determined mentality to delve into the course content. Discover new concepts, and apply what you have learned in real-world circumstances.
• Basic computer knowledge: In today’s digital age, having basic computer skills is essential. Thus, a fundamental understanding of computers and internet usage will benefit your learning journey.
• Age requirement: Students of all ages are welcome to apply for this program. However, a minimum age of 16 is required to establish an adequate learning environment for everyone.

Assessment Method

After completing each module, you will get MCQ quizzes to assess your learning. You will move through the later modules upon completing the quiz test (60% correct answer at least). This process continues till the end of the course. Apart from this, you do not need to sit for other assessments.

Certification

After completing the course, you can download your certificate for FREE without any delay. The hard copy of the certification will be on your doorstep via post, which will cost £13.99 (if claimed by the learner). We usually review courses to ensure their quality and to deliver up-to-date training content for your chosen subject. It is worth noting that while certificates do not expire. But, we recommend reviewing or renewing them on an annual basis.

Career Path

• Customer Service Representative: £28,100 – £52,400 per year
• Administrative Assistant: £31,200 – £58,500 per year
• Receptionist: £25,900 – £48,300 per year
• Telemarketer: £39,000 – £72,500 per year
• Public Relations Specialist: £51,300 – £95,800 per year