About the Dealing with Difficult People course Difficult people defy logic. Some are blissfully unaware of the negative impact they …
Original price was: £49.00.£31.99Current price is: £31.99.
About the Dealing with Difficult People course
Difficult people defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Even a few days of stress reduces the effectiveness of neurons in the hippocampus, a key brain area responsible for reasoning and memory. Weeks of stress cause reversible damage to neuronal dendrites (the small "arms" that brain cells use to communicate with one another), while months of stress can destroy neurons permanently. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Difficult people may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing With Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people.Learning Outcomes
After completing this Dealing With Difficult People course, the learner will be able to:- Identify difficult people and their difficult behaviour.
- Know how to communicate with difficult people.
- Know how to deal with bosses who drive you barmy.
- Recognise seven classically difficult types.
- Know how to deal with impossible people.
- Identify the temper tantrum type.
Who should take Dealing with Difficult People course?
This Dealing With Difficult People course is ideal for:- Anyone involved in communication at work
- Executive Assistants or Sales Reps
- Customer Support Agents
Curriculum
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- Module 01: Difficult People and Their Difficult Behaviour 00:25:00
- Module 01 Final Quiz Exam – Difficult People and Their Difficult Behaviour 00:10:00
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- Module 02: Communicating With Difficult People 00:35:00
- Module 02 Final Quiz Exam – Communicating With Difficult People 00:10:00
- Module 03: Standing Up to Difficult People 00:40:00
- Module 03 Final Quiz Exam – Standing Up to Difficult People 00:10:00
- Module 05: Dealing with Bosses Who Drive You Barmy 00:15:00
- Module 05 Final Quiz Exam – Dealing with Bosses Who Drive You Barmy 00:10:00
- Module 07: Dealing With Impossible People 00:35:00
- Module 07 Final Quiz Exam – Dealing With Impossible People 00:10:00
Study Method : Online.
Support : 24/7 Support.
Course Access : Lifetime.
PDF Certificate: CPD Certified.
Guarantee : 14 day Money Back.
Course Level:
Time:
4 hours, 50 minutes
Excellent
4.5 average
6,208 reviews
Why choose School of Health Care
Flexible Learning
Study at your own pace, anytime, anywhere.
High-Quality Course
Expert-developed curriculum with top-tier materials.
Assessment
Instant quiz results for quick feedback.
Support
24/7 assistance via live chat, phone, or email.
Certification
Earn a free PDF digital certificate upon completion
Eligibility & Requirements
English Proficiency
Strong command of English for effective participation.
Self-Motivation
Enthusiasm and determination for successful learning.
Basic Computer Skills
Fundamental knowledge of computers and internet use.
Assessment method
After each module, take an MCQ quiz.
Pass with at least 60% to move forward.
No other assessments required.
Certification
- Free instant certificate download.
- Optional hard copy for £13.99.
- Certificates never expired.
- Certificates renewal is recommended.
Accreditation
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