About the Dealing with Difficult People course

Difficult people defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people’s buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Even a few days of stress reduces the effectiveness of neurons in the hippocampus, a key brain area responsible for reasoning and memory. Weeks of stress cause reversible damage to neuronal dendrites (the small “arms” that brain cells use to communicate with one another), while months of stress can destroy neurons permanently. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful.

We’ve all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Difficult people may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing With Difficult People course, you’ll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people.

Learning Outcomes

After completing this Dealing With Difficult People course, the learner will be able to:

• Identify difficult people and their difficult behaviour.
• Know how to communicate with difficult people.
• Know how to deal with bosses who drive you barmy.
• Recognise seven classically difficult types.
• Know how to deal with impossible people.
• Identify the temper tantrum type.

Who should take Dealing with Difficult People course?

This Dealing With Difficult People course is ideal for: 

• Anyone involved in communication at work
• Executive Assistants or Sales Reps
• Customer Support Agents

Why Choose Dealing with Difficult People Course From The School Of Health Care?

• Unlimited access to the course
• Instant e-certificate and hard copy dispatch by 10 working days.
• Course material developed by qualified professionals.
• Self-paced learning is accessible via laptop, tablet and smartphone.
• 24/7 Learning assistance and tutor support.
• No hidden fees or exam charges.
• Discounts on bulk purchases.

Assessment Method of Dealing with Difficult People

After completing each module, you will get MCQ quizzes to assess your learning. You will move through the later modules upon successful completion (60% correct answer at least) of the quiz test. This process continues till the end of the course. Apart from this, you do not need to sit for any other assessments.

Certification

After completing the course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99 (if claimed by the learner). All of our courses are reviewed regularly to ensure their quality and provide appropriate current training for your chosen subject. Although certificates do not expire (in most cases), it is recommended that they be reviewed or renewed annually.